The internet goes out, meaning that your videoconference or VOIP call can’t happen.While these negative aspects of cell phone technology mean it’s not always a great first choice, having a cell phone available can help in all kinds of unexpected situations. Some take important calls-even when they’re scheduled in advance-out in public where there’s noise, lots of distraction, and not much privacy.They may leave their desks and start multitasking during your call.The whole point of a “mobile” phone is that people can move around.Since smartphones also receive texts, emails, and other notifications, chimes, whistles, and the opening bars to “Stairway to Heaven” can suddenly sound in the middle of important conversations.Calls between two or more cell phones-especially in speaker mode-can involve unwanted sound artifacts like echoes and static.Phones are not always fully charged when we need them to be.Lines can be noisy, especially if there’s electronic interference.Calls can get dropped or one party can “lose” the other for a few seconds.
For business calls, cell phones are generally not preferred under normal conditions for reasons that have to do both with the technology and with the human behavior around it. However, there are some things you should know-positive and negative-about both of those tools, and all the others available to you, in order to make good decisions about which to use.Īs we all know from the frustrations of losing a call in an elevator or discovering a dead battery just when we need our best friend the most, cell phones are great.
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You may be asking yourself why we’re taking the time to learn how to have a phone call, but this is more nuanced than you may think. Recognize the strengths and weaknesses of various tool categories.Explore multifeature online platforms / virtual office spaces.Compare and contrast common tools for screen / web sharing.Compare and contrast common tools for video communication.Compare and contrast common tools for audio communication.If that’s the case, this module will still be helpful for you in understanding how to choose a communication channel and what the best practices are for using it. If you work for a very large corporation, some of those features may even have been customized just for its workforce. Your organization might have paid subscriptions that allow you access to special features or increased levels of security. However, it’s worth asking your boss whether your company already has preferred platforms for communicating through technology. The following modules will discuss these applications assuming you get to choose which ones you use. Multi-feature online communication platforms such as Google Hangouts, Slack, and Amazon Chime.VOIP phone systems through hardwired phones, cell phones, and computers.Regular landline phones and cell phones with two or more people on the call.The basic types we will discuss in this module include the following: The set of specific sites, applications, and platforms for communication grows almost daily, and each service offers its own combination of features, attributes, and benefits at a wide range of price points.
What you'll learn to do: Recognize common types of tools for audio, video, and web sharing tools
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